Privacy Policy - Seecambridge

1. Introduction

At seecambridge.com (“we,” “our,” or “us”), we are committed to safeguarding the privacy and personal data of all individuals who interact with our website, services, and online platforms. Protecting your information and maintaining transparency about how we process your personal data are foundational principles of our operations. This Privacy Policy outlines our practices and commitments concerning the collection, use, storage, and protection of your personal data in full compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope and Data Controller Role

This Privacy Policy applies to all personal data collected through our website seecambridge.com and any other platforms, features, or services operated by us. For the purposes of applicable data protection legislation, we act as the Data Controller responsible for the processing of your personal data.

If you are a resident of the European Economic Area (“EEA”), the United Kingdom, or California, you have enhanced rights under relevant data protection regulations. Our data processing adheres to those frameworks and obligations.

3. Categories of Data Processed

We may collect and process the following categories of personal data:

3.1 Usage Data
Includes information automatically collected when you access seecambridge.com, such as IP addresses, browser types, referring URLs, time and date of access, time spent on pages, and session activity. This helps us analyze usage trends and improve website functionality.

3.2 Account Data
If you establish a user account, we collect information such as your full name, postal address, email address, phone number, and other identifying data necessary to facilitate account registration and management.

3.3 Profile Data
We may process details relating to your interests, preferences, past purchases, or behavioral interactions with our services to provide a personalized user experience and recommend relevant products and services.

3.4 Communication Data
Includes information provided when you contact us via email, web forms, or other channels, including customer support inquiries, dispute resolution, and communication history.

3.5 Technical Data
Collects details about the device you use to access our services, including mobile identifiers, hardware model, operating system, browser type, language settings, and related configurations.

3.6 Transaction Data
Includes payment-related details (processed via secure third-party payment processors), shipping information, and purchase history, collected and retained for order fulfillment, fraud detection, and accounting purposes.

3.7 Preference Data
Captures your expressed marketing consents, preferences for certain products, services, or content, and your opt-in or opt-out selections regarding promotional outreach.

4. Legal Bases for Processing

We process personal data only where lawful under applicable regulations. The primary legal bases include:

– Consent: Provided freely by you when subscribing to newsletters or consenting to cookies.
– Performance of a Contract: Necessary to fulfill our obligations under a contract, such as order processing.
– Legitimate Interest: In pursuing our legitimate interests, such as improving services or enforcing legal rights, without overriding your fundamental rights and freedoms.
– Legal Obligation: Where processing is mandated by applicable laws and regulations.

5. Your Data Protection Rights

Subject to applicable legislation, you possess the following rights over your personal data:

– Right of Access: You may request copies of the personal data we hold about you.
– Right to Rectification: You have the right to correct inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You can request deletion of your data where no longer necessary or where processing was based on consent.
– Right to Restriction: You may ask that we limit the way we use your data in certain circumstances.
– Right to Data Portability: You may request to receive your personal data in a machine-readable format to transfer to another provider.
– Right to Object: When processing is based on legitimate interests or consent, you can object at any time to such processing, including for direct marketing purposes.

To exercise any of the above rights, you may contact us at [email protected]. We may request verification of your identity before fulfilling access or other requests to protect confidentiality.

6. Data Security Measures

We implement appropriate technical and organizational measures to secure your personal data. These include but are not limited to:

– Advanced encryption for data transmission and storage
– Multi-layered access control to safeguard system privileges
– Secure backups and disaster recovery protocols
– Staff training in privacy and data protection responsibilities

7. International Data Transfers

Personal data may be transferred to, and processed in, countries outside of your jurisdiction, including to the United States or countries not deemed to provide adequate data protection by relevant authorities. Where such transfers occur, we implement safeguards such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms to ensure your personal data receives adequate protection.

8. Data Retention

We retain personal data only for as long as is necessary for the purposes it was collected or to comply with legal, regulatory, or accounting requirements. Retention periods are as follows:

– Usage Data: up to 2 years for analytics optimization.
– Account Data: retained while account is active, and for 6 years after closure.
– Profile & Transaction Data: up to 7 years for business reporting, tax, and audit compliance.
– Communication Data: up to 3 years post-resolution.
– Preference & Marketing Data: until a valid opt-out is registered or 2 years of inactivity.

9. Cookie Policy

We use cookies and other tracking technologies on seecambridge.com to enhance user experience, analyze traffic, and support site functionality. Our cookies fall into the following categories:

– Essential Cookies: Required for basic functionality and secure login.
– Functional Cookies: Enable enhanced features and content personalization.
– Performance Cookies: Collect anonymized metrics about user activity.
– Analytical Cookies: Help measure and improve the effectiveness of our services and campaigns.

You may review our full cookie disclosures in our Cookie Notice.

10. Cookie Management and Regulatory Compliance

Through appropriate consent management tools on seecambridge.com, users have full control over which cookies are accepted or declined at any time. The cookie banner complies with GDPR consent requirements and supports Do Not Sell My Personal Information requests under CCPA. Users can adjust preferences through their browser settings or by interacting with the cookie settings on our website.

11. Special Provisions for Children

seecambridge.com and its services are not intended for or directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we discover that a child has submitted personal information without parental consent, we will delete such data promptly and take necessary steps to comply with child protection requirements.

12. Policy Updates and Notifications

We reserve the right to update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Substantive changes will be communicated via notices on seecambridge.com or through direct communication where appropriate. Continued use of our services constitutes acceptance of any revised Privacy Policy terms.

13. Contact Information

For questions, requests, or concerns relating to this Privacy Policy or your personal data, you may contact us at:

Email: [email protected]

We take privacy seriously and endeavor to respond to all inquiries in accordance with relevant data protection frameworks.

In Summary

This Privacy Policy reflects our ongoing commitment to privacy, transparency, and regulatory compliance. We aim to process your data lawfully, fairly, and securely. Should you have any further questions about how your information is handled or wish to exercise your rights, please reach out to us via [email protected].